This role is an exciting opportunity for a Temporary Customer Advisor to join a not-for-profit team based in Chester. The successful candidate will be responsible for providing top-tier customer service and support to customers.
Client Details
Our client is a leading not-for-profit organisation with a strong national presence in the UK. They provide essential services to communities, and with over 500 employees, they are committed to making a significant impact in their sector.
Description
As a Temporary Customer Advisor you will be:
* Liaising with a customer base via multi-channels, i.e telephone, emails and whats-app
* Support first contact resolution of queries including diagnosing and scheduling repairs. Support with rent, ASB, lettings and home ownership queries.
* Providing product and service information to customers.
* Updating information on CRM system.
* Handling and resolving customer complaints regarding products or services.
* Recording customer interactions and transactions accurately.
* Providing feedback on the efficiency of the customer service process.
* Ensuring customer satisfaction and providing professional customer support.
Profile
To be successful in this role:
* Experience within a call handling role is essential.
* Excellent communication and interpersonal skills.
* Proficiency in relevant computer applications.
* The ability to handle stressful situations and remain calm under pressure.
* Can commit to a temporary role.
Job Offer
In return, our client can offer:
* Long term temp role up until Dec 2024.
* Immediate start and weekly pay.
* Supportive and inclusive work culture.
* Free on-site-parking.
* Hybrid working (3 days in office, 2 days at home).
We encourage all interested candidates who meet the above criteria to apply for this exciting role as a Customer Service Advisor in Chester.