Do you want to work for a rapidly expanding organisation who really take pride in looking after their employees? Want to work for a company that support progression and hybrid working? Do you want extra perks such as generous holidays, annual bonuses, Westfield Cash Health plan, just to name a few of these fantastic benefits? Then read on......
Due to expansion and internal promotions, our Client, a reputable and forward thinking environmental logistics organisation based in Coventry is seeking a Commercial Service Manager. Reporting to the Commercial Director, your job will be to manage the Commercial Service team and the Commercial Account Advisors. You will be responsible for back office process and sales support. Ensure customer expectations are met and a high quality of service is delivered.
KEY AREAS OF RESPONSIBILITY
POLICY AND MANAGEMENT:
Manages the Commercial Service team and the Commercial Account Advisors and ensure they are working following the set processes and working processes.
Prepare the annual operational plan and budget for Commercial Service Management and is involved in the functional strategy for the department.
Ensures targets are being met within budget and following company guidelines.
ANALYSIS AND REPORTING
Set targets and objectives for the year and reports on key operational performance indicators for the Commercial Service department.
Provide all management reports related to the Commercial Service Department.
Ensure all internal compliance reporting requirements are met in a timely manner.
COMMERCIAL SERVICE
Coordinates the activities of the department in order to reach a high level of quality and service.
Ensures appropriate product, service and commercial contract expertise is available within the team.
Monitors, evaluates and improves Customer Relations.
QUALITY AND CONTINUOUS IMPROVEMENT
Builds process improvements in the system.
Optimises and improves processes and working procedures of the department, resulting in continuous improvements of the performance of the team.
Implements and maintains best practices with regard to Commercial Service Management.
European commercial alignment, to include system developing and testing on a variety of software.
HUMAN RESOURCES
Coordinates, coaches and motivates the team, plans and secures the personnel and team capacity and development to reach team goals.
QUALIFICATIONS AND SKILLS REQUIRED:
Extensive experience within a Customer Service Management or Commercial Management role
Exceptional communication skills
Excellent IT skills including Word and Excel
Jobs like this don’t come up everyday, apply now to avoid disappointment.