Seeking a dedicated Customer Support Specialist for a technology-focused role within a thriving telecoms sector. The role demands a professional who is adept at providing exceptional customer service and handling multiple client queries effectively.
Client Details
This well-established organisation is a giant in the technology and telecoms industry, boasting a workforce of over 10,000 employees globally. Offering innovative solutions across various sectors, the company is renowned for its commitment to quality service and customer satisfaction.
Description
* Provide top-notch customer service to clients in a timely manner.
* Tackle and resolve customer issues via phone, email, and live chat.
* Maintain customer service records and prepare reports on the same.
* Collaborate with the customer service team to meet and exceed targets.
* Develop and maintain strong relationships with customers.
* Stay updated with the company’s products and services.
* Provide feedback on customer service issues to the management team.
* Participate in customer service training and development programmes.
Profile
A successful Customer Support Specialist should have:
* A solid educational background with a focus on customer service or a related field.
* Exceptional communication and interpersonal skills.
* Problem-solving abilities and a customer-centric approach.
* Proficiency in using customer service software and tools.
* A strong understanding of the technology and telecoms industry.
Job Offer
* A competitive salary range of £25,000 to £30,000 per annum.
* A supportive work culture that promotes professional growth.
* The opportunity to work in the bustling city of Reading.
* An attractive holiday leave package.
We encourage all qualified candidates to apply for this exciting opportunity in the technology and telecoms industry. This role offers a rewarding career in a global company where customer service excellence is at the forefront.