We have an exciting opportunity for a Tenancy Management Officer to join our housing team within our Sidcup head office. This is a full time 39hour position.
you will provide our tenants with an excellent housing management service: Issuing tenancies; Effective management and resolution of disputes; Minimising rental arrears & client debts; and meeting our statutory and regulatory obligations when providing these services. It is essential for the right candidate is to have full UK driving license with access to own vehicle for business use.
In this role
Experience
* Experience of working with vulnerable people such as those with learning disabilities, autism or an acquired brain injury – Essential 
* Experience of successfully negotiating rent and service charges with local authorities, and understanding of exempt rents and intensive housing management charges – Essential
* Experience in successfully reducing tenancy arrears and bad debts - Essential
* Experience of evidencing compliance against statutory requirements for tenancy management – Desirable
* Experience supported housing, housing management, and detailed understanding of rents setting and service charge methodology – Desirable
* Experience of working collaboratively with colleagues across a geographically dispersed organisation to deliver housing management services – Desirable
Skills
* Ability to start and finish work, ensuring that other stakeholders are involved and consulted – Essential
* Possess proficient analytical skills – Essential
* Ability to meet agreed objectives set with line manager – Essential
* Be a supportive team player helping team to be their best – Essential
* Constantly seek to improve the outcome of the role’s responsibilities - Essential
* Tenacious, paying attention to detail with the ability to get to the root of an issue and work with others to address it - Essential
* Possess good oral and written communication skills - Essential
* Possess good organisation skills with a planned approach to work tasks - Essential
* Possess a positive problem solving attitude and enjoy working with people - Essential
Benefits you can expect!
* Flexible Working including working from home.

* 31 days holiday inclusive of bank holidays (pro-rata), increasing after to 2 years’ service and after 5 years’ service.
* Access to high quality training that supports your career development.
* Free and confidential 24/7 access to the health portal and employee assistance programme.
* Contributory pension scheme with life assurance.
* Recommend a friend scheme.
* And more. 

Your values should match ours:
 Respect: We treat people as we would wish to be treated ourselves.
 Excellence: We don’t settle for okay, we are determined to achieve more.
 Integrity: We do the right thing, even if it takes more time and effort.
 Pride: The work we do is something we want to tell others we are part of.
Why join us?
 We are committed to supporting our employees to achieve a good work-life balance and support flexible working including working from home. Our head office is located in Sidcup, and we have other offices in Surrey, Suffolk, Shropshire and Kent.
 We encourage our central services employees to really get to know the organisation and to spend time visiting services, meeting people we support, their families and our support staff.
 We’re there for you, from your first conversation with our recruitment team, to day one of your three-month induction, and throughout your career. 
 You’ll be part of an organisation that takes pride in its values at all levels, making sure the people we support are at the forefront of our decisions.
 We’d like to meet you, apply today and find out more about us and the role.
As part of our commitment to the “Disability Confident Scheme”, candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage.
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