Programme Director: Process & Service Design
other jobs Investigo Limited
Added before 45 Days
- England,London
- full-time
- £95,000 - £100,000 per annum
Job Description:
Programme Director: Process & Service Design Leader
London
£100,000 plus benefits & bonus
Ref: KRS201753
Reporting to the Director Operational Change, you will primarily focus on optimising and enhancing processes and services to ensure efficiency, whilst building a world class operating Company. The incumbent will be responsible for overseeing and improving the organisation’s internal processes and customer-facing services to drive operational excellence, enhance customer satisfaction, and achieve business objectives.
Process Design & Improvement
* Analyse existing processes and identify areas for improvement.
* Develop and implement process redesign initiatives to streamline operations, reduce costs, and enhance efficiency
* Establish process metrics and KPIs to monitor performance using Process Intelligence tooling ensuring all new capability aligns to use of this standard
* Design in digital collaboration to our core ways of working
* Ensure procedural level detail is delivered as standard Service Design
* Collaborate with cross-functional teams to design and enhance customer services.
* Create and maintain a customer-centric approach to service design and delivery
Strategic Planning
* Develop a strategic vision for process and service improvements aligned with the organisation’s goals and underpinning the change and release management
* Work with senior management to integrate process and service design into the overall business strategy
* Be the business interface into the IT Business Analysts to assure fit for purpose solutions
Data Analysis & Insight
* Working with the data and reporting team to utilise data and analytics to make informed decisions and identify opportunities for improvement
* Implement data-driven approaches to optimise processes and services
Quality Assurance
* Establish quality control measures to ensure that processes and services meet established standards
* Implement quality assurance protocols as specified
* Support change management with strategies to ensure successful adoption of new processes and services
* Engage with stakeholders and communicate changes effectively
Selection criteria
Proficiency in data analysis and visualisation tools
Familiarity with process improvement methodologies such as Six Sigma, Lean, or Agile is a plus
Strong experience in leading cross-functional teams
Excellent analytical and problem-solving abilities
Strong communication and interpersonal skills
Knowledge of relevant industry best practices
Leadership and team management skills
Proven experience in process improvement, service design, or related roles; preferably BPMN2
Bachelor’s or Master’s degree in Business, Management, or a related field
Interested in being considered?
Apply without delay to Investigo to register your interest.
London
£100,000 plus benefits & bonus
Ref: KRS201753
Reporting to the Director Operational Change, you will primarily focus on optimising and enhancing processes and services to ensure efficiency, whilst building a world class operating Company. The incumbent will be responsible for overseeing and improving the organisation’s internal processes and customer-facing services to drive operational excellence, enhance customer satisfaction, and achieve business objectives.
Process Design & Improvement
* Analyse existing processes and identify areas for improvement.
* Develop and implement process redesign initiatives to streamline operations, reduce costs, and enhance efficiency
* Establish process metrics and KPIs to monitor performance using Process Intelligence tooling ensuring all new capability aligns to use of this standard
* Design in digital collaboration to our core ways of working
* Ensure procedural level detail is delivered as standard Service Design
* Collaborate with cross-functional teams to design and enhance customer services.
* Create and maintain a customer-centric approach to service design and delivery
Strategic Planning
* Develop a strategic vision for process and service improvements aligned with the organisation’s goals and underpinning the change and release management
* Work with senior management to integrate process and service design into the overall business strategy
* Be the business interface into the IT Business Analysts to assure fit for purpose solutions
Data Analysis & Insight
* Working with the data and reporting team to utilise data and analytics to make informed decisions and identify opportunities for improvement
* Implement data-driven approaches to optimise processes and services
Quality Assurance
* Establish quality control measures to ensure that processes and services meet established standards
* Implement quality assurance protocols as specified
* Support change management with strategies to ensure successful adoption of new processes and services
* Engage with stakeholders and communicate changes effectively
Selection criteria
Proficiency in data analysis and visualisation tools
Familiarity with process improvement methodologies such as Six Sigma, Lean, or Agile is a plus
Strong experience in leading cross-functional teams
Excellent analytical and problem-solving abilities
Strong communication and interpersonal skills
Knowledge of relevant industry best practices
Leadership and team management skills
Proven experience in process improvement, service design, or related roles; preferably BPMN2
Bachelor’s or Master’s degree in Business, Management, or a related field
Interested in being considered?
Apply without delay to Investigo to register your interest.
Job number 1555778