Customer Service Administrator
Are you passionate about providing exceptional customer service and resolving issues in a timely and efficient manner? Are you looking to make a difference in your community? If so, we have the perfect opportunity for you! Opus People Solutions are hiring on behalf of Rugby Borough Council for customer service administrator.
Position: Customer Service Advisor
Department: Property Repairs Department
Location: Rugby Council,
Salary: £12.38
Employment Type: Full-time (Temporary for 3 to 6 months)
This is an office-based role.
Job Description:
As a Customer Service Administrator in the Property Repairs Department at Rugby Council, you will play a crucial role in assisting residents with their property repair inquiries and ensuring their concerns are addressed promptly and effectively. Your responsibilities will include:
- Handling incoming customer inquiries via phone, email, and in person.
- Logging repair requests, scheduling appointments, and liaising with repair teams.
- Providing accurate information and updates to customers regarding their repair status.
- Resolving customer complaints and issues in a professional and courteous manner.
- Collaborating with internal teams to ensure efficient and timely resolution of repair requests.
Requirements:
- Previous experience in a customer service role is preferred.
- Excellent communication skills and a strong customer-centric approach.
- Ability to multitask, prioritize workload, and work well under pressure.
- Proficiency in using customer service software and systems.
- Knowledge of property maintenance or repairs is a plus.
Join us in providing exceptional service and support to the residents of Rugby!
Apply Now!