Working as a Member Consultant you will be tasked with delivering a high level of customer service whilst helping individuals take control over their finances and answering any queries they may have. Our client is looking for someone with exceptional customer service skills, the ability to adapt their approach and takes pride in their work.
You will provide support to the team in undertaking end to end Member transactions and administration that results in service which stands out for all Members.
In return you will receive:
* Performance Related Recognition Scheme
* Annual Bonus
* Pension 5% Employee and 8.5% Employer
* Physical, Mental and Financial Wellbeing support
* Life Assurance & Income Protection
* Holiday Exchange ………. and more!
Duties & Responsibilities of the Member Consultant:
* Providing a high level of customer service
* Complying with defined processes that have been put in place
* Delivering and managing the provision of an end-to-end administration service to all customers
* Maximising customer satisfaction through identification of possible customer needs
* Completing Financial Wellbeing Reviews
* Responsible for identifying and managing complaints
* Carrying out all transaction types over all available customer channels for all account types
* Carrying out key responsibilities and day to day work in busy periods or when capacity allows
What you will need to succeed as a Member Consultant:
* Excellent verbal and written communication skills
* Self-motivated
* Able to work independently and part of a team
* Ability to manage multiple priorities
* Intermediate knowledge of Microsoft software
* Complaint handling
* Problem solving
* Previous Banking experience
If you are interested in finding out more about this position, please submit your CV
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.