A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Caerphilly, Wales within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.
Optical Customer Service Advisor - Role
* To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.
* To ensure that departmental KPI’s are met on a daily/monthly basis.
* To provide technical information regarding frames and lenses to Opticians
* When applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices
* To build a rapport with key clients
* To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.
* To fully interact with the supply chain across the relevant sites
* To support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a ’perfect call’
Optical Customer Service Advisor - Requirements
* Previous experience of working as an Optical Assistant
* Attention to detail
* Organised
* Able to build rapport
* Good at multitasking
* Excellent customer service skills
Optical Customer Service Advisor - Package
* Working 37.5 hours a week
* Monday to Friday 9am to 5pm
* Salary is between £20,000 to £23,000
This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.
To apply for this role please send a copy of your CV or alternatively call .