An expanding group of independent Opticians across the UK, are looking for a full time Operations. Ideally based in the Leeds/Manchester area, your territory will include Teesside down to London.
Operations Manager - The Role
* Medium sized independent group of Opticians with 26 current locations across the UK
* Planned expansion in the future
* New role to oversee daily activities of the business
* Opportunity to directly impact and influence the growth and success of the company
* Constant communication with Head of Operations and Practice Managers to ensure proper operations of the company
* Develop, implement, and maintain business standards and best practice
* Work with practices to increase the efficiency of existing processes and procedures to enhance the company’s ongoing successes
* Lead, motivate, and support teams within a time-sensitive and demanding environment, including practice development plans and problem resolution.
* Manage data collection for the updating of metrics to achieve productivity targets, eliminate errors, and deliver excellent customer service.
* Partner with cross-functional teams to improve systems.
* Full time role working Monday to Friday
* Regular travel involved
* Salary around £35,000 plus car allowance and travel expenses
Operations Manager - Requirements
* Management experience within optics - 5 years +
* Regional or operations experience would be an advantage
* Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service.
Knowledge of practice management software and an aptitude for learning new applications
* Exceptional communication and relationship building skills.
* Customer service focused mindset
* Ability to use Microsoft Office/Google Business Suite
* Strong IT skills
To avoid missing out on this opportunity, please send your CV across to Rebecca Wood using the ’Apply’ link as soon as possible.