Do you have experience supporting vulnerable individuals, including Young Parents?
Have you supported individuals with learning disabilities?
Reed are working with one of the UK’s leading Social Housing Providers to recruit a Service Manager in Swindon, to oversee 2 Supported Housing services for individuals with learning disabilities and an accommodation-based service supporting young parents aged 16-25.
* Service Manager
* Location: Swindon, Wiltshire (3 services closely located)
* Salary: £33,600
The ideal candidate will manage a team to provide a high-quality, customer-focused service, ensuring delivery of legislative and contractual performance requirements.
Day to Day of the role:
* Manage services to provide a high-quality, customer-focused service, championing the organisation’s service style.
* Provide motivational leadership, mentoring, and coaching to the team, ensuring effective communication and personal development.
* Manage team performance to deliver outstanding service, reviewing work outputs, appraising performance, and setting improvement targets.
* Ensure service compliance with all policies, procedures, legislative and contractual requirements.
* Monitor and report on service performance and compliance, providing accurate reports to line managers.
* Participate in budget setting and management, monitoring spend and reporting variances.
* Build relationships with community partners and promote the organisation at local stakeholder meetings.
* Apply best practice and relevant legislation to service delivery, promoting continuous improvement.
* Ensure compliance with Health and Safety legislation and other regulatory obligations.
* Develop and promote high levels of customer consultation, communication, and partnership in service delivery.
* Work as part of a management team across the area and region, collaborating with central support teams and other teams within the organisation.
* Respond to complaints and anti-social behaviour issues in accordance with policy and procedure.
* Participate in out-of-hours management arrangements for the area/region.
Required Skills & Qualifications:
* Experience within a housing and/or support environment.
* Experience working with vulnerable service users.
* Strong communication and conflict resolution skills.
* Proficient in IT systems including Microsoft Office, including Word and Excel..
* Ability to write reports and organise effectively.
* Flexible and responsive attitude.
Desirable:
* Formal care, support, or housing qualification.
* Experience managing and developing a small team.
Other Information:
* This role requires participation in a telephone-based on-call rota.
* Commitment to personal development and training to stay updated with developments in housing, care, support, and customer service.
Benefits:
* Competitive salary.
* Opportunities for personal development and training.
* Involvement in a variety of projects with a direct impact on community service.
To apply for the Service Manager position, please APPLY NOW to be contacted for an informal conversation!