Page Personnel are working in partnership with a reputable organisation in the professional services industry to recruit for a Team Leader , with a focus on the Customer Service department. The successful candidate will demonstrate leadership skills, coupled with a deep understanding of company policies and principles.
Client Details
The organisation is a large-scale entity in the Professional Services industry. They pride themselves on delivering quality advice and service and have a robust team of professionals who work together to maintain their high standards.
Description
* Leading a customer service team to deliver excellent service
* Implementing strategies to improve quality and productivity
* Training and mentoring team members
* Handling escalated customer complaints or enquiries
* Monitoring and reporting on team performance
* Collaborating with other departments to ensure consistency in service
* Implementing and adhering to company policies
* Participating in recruitment and appraisal processes
Profile
A successful Team Leader should have:
* Proven experience within a similar role.
* Proven leadership skills
* Excellent communication and interpersonal skills
* The ability to develop strategies to improve service and productivity
* Experience in handling escalated customer complaints or enquiries
Job Offer
* A competitive salary, ranging from £28,000 to £30,00 per annum
* A vibrant and professional working environment
* Opportunities for growth and development
* The chance to work in a large-scale organisation within the Professional Services industry
* Great benefits package