Page Personnel are working in partnership with a reputable manufacturer based in Liverpool to recruit for a Customer Service Manager on a permanent basis.This role seeks a dedicated Customer Service Manager ready to lead the customer service department in our processing and heritage department. Managing a team of 5, the ideal candidate will need to have strong communication and leadership skills.
Client Details
The company is a well-established manufacturing company, that prides itself on its products and presence in the market.
Description
* Leading the customer service team to deliver exceptional service to clients.
* Implementing strategies to enhance customer satisfaction and loyalty.
* Responding to customer enquiries and resolving any issues that arise.
* Analysing customer feedback to drive improvements in our products and services.
* Collaborating with other departments to ensure a seamless customer experience.
* Training and mentoring customer service staff to maintain high service standards.
* Ensuring compliance with all company policies and industry regulations.
Profile
A successful Customer Service Manager should have:
* Proven experience in a leadership role within a customer service setting.
* Strong knowledge of customer service practices and principles.
* Exceptional communication and interpersonal skills.
* The ability to analyse data and use it to improve customer service.
* Proficiency in customer relationship management (CRM) software.
Job Offer
* A competitive salary of £37,500.
* On site parking
* An opportunity to work in a collaborative, team-oriented environment.
* A chance to lead and develop a dynamic customer service team.
* The ability to make a significant impact on our company’s customer service strategies.
If you’re eager to lead a customer service team in a thriving industrial/manufacturing company in Liverpool, apply today for this exciting role.