As a Customer Service Executive (12 month FTC) you will be responsible for helping our client’s global customer base for any font-line queries as well as providing administrative support to the Customer Team Lead in order to support effective customer service execution.
Client Details
Our client is a world leading business within the FMCG world and they are looking for an experienced Customer Service Executive (12 month FTC) to join them on a 12 month fixed term basis at their Leigh office. This opportunity also has the chance to be kept on perm at the end of the contract.
Description
As a Customer Service Executive (12 month FTC) you will be:
* Liaising with a global customer base and resolving any queries.
* Maintain the Customer Service reporting suite (Service Level across markets & Customer reporting) to ensure reporting is delivered right first time within daily, weekly & period rhythm, paying attention to detail and understanding the data/contents.
* Data management - Run data queries within our ERP system to provide data to customer service team members upon request.
* Order to cash process supporting UK & IM teams in the placement of manual customer & business sample orders during peaks, making sure all manual orders are placed within 24 hours of receipt.
* Customer Meeting preparation - Supporting the Customer Service Lead with preparations for customer meetings through creation of presentations & providing data from appropriate sources.
Profile
To be successful in this role:
* Customer service or administration experience of up to 1 year
* A highly organised approach and ability to prioritise high workloads
* A high level of attention to detail and a keen eye for accuracy
* Hands on attitude and ’can do’ approach
* Self motivated and able to use own initiative
* Be competent with Microsoft Excel
Job Offer
In return, our client can offer:
* Hybrid working (3 days in office, 2 days at home) once training has been completed
* Competitive Salary
* 7 % discretionary incentive scheme
* Contributory Company Pension Plan (10% matched) with generous life assurance and ill health provision
* Healthcare plan split 50/50 between us and you to give you better access and deals on Dental / Optician
* Personal Development: including Competency Training & Personal Development Plan
* 25 days annual leave plus bank holidays
* Access to a company wide well being program