This position requires a Temporary Customer Service Advisor to provide excellent service, advice and support to clients in the Not for Profit and Charities sector in Manchester.
Client Details
Our client is a reputable organisation in the Not for Profit and Charities sector. With a team of over 1000 dedicated members, this company is committed to providing support and services to communities in Manchester.
This role will based in the Hulme office.
Description
As a Temporary Customer Service Advisor you will:
* Liaising with a customer base via multi-channels, i.e telephone, emails and live chat.
* Support first contact resolution of queries including diagnosing and scheduling repairs. Support with rent, ASB, lettings and home ownership queries.
* Providing product and service information to customers.
* Updating information on CRM system.
* Handling and resolving customer complaints regarding products or services.
* Recording customer interactions and transactions accurately.
* Providing feedback on the efficiency of the customer service process.
* Ensuring customer satisfaction and providing professional customer support.
Profile
To be successful in this role:
* Experience within a call handling role is essential.
* Excellent communication and interpersonal skills.
* Proficiency in relevant computer applications.
* The ability to handle stressful situations and remain calm under pressure.
* Can commit to a temporary role.
Job Offer
In return, our client can offer:
* Weekly pay.
* Possibility to be made perm.
* Supportive working environment.