We are seeking a dedicated Customer Service Advisor to provide exceptional service in our Logistics Distribution and Supply Chain department. The successful candidate will be a key team member, responsible for managing customer queries and building strong customer relationships.
Client Details
This opportunity lies with a large organisation in Haywards Heath. With over 2,000 employees, the company is renowned for its strong commitment to customer satisfaction and high-quality service.
Description
Customer Service Advisor Responsibilities:
* Respond to customer queries in a timely and accurate way, via phone, email or chat
* Identify customer needs and help customers use specific features
* Analyse and report product malfunctions
* Update internal databases with information about technical issues and useful discussions with customers
* Share feature requests and effective workarounds with team members
* Inform customers about new features and functionalities
* Gather customer feedback and share with our Product, Sales and Marketing teams
* Assist in training junior Customer Support Representatives
Profile
A successful Customer Service Advisor should have:
* A degree or equivalent qualification in a relevant field
* Experience in a customer support role
* Excellent communication and problem-solving skills
* Ability to multi-task, prioritise, and manage time effectively
Job Offer
* A competitive salary
* A vibrant and supportive company culture
* Opportunities for personal and professional growth
* Generous holiday leave