Senior Implementation Specialist
other jobs CMD Recruitment
Added before 38 Days
- England,South East,Berkshire,Reading
- full-time
- £40,000 - £45,000 per annum
Job Description:
In this wide-ranging role, you will be responsible for providing customer onboarding and tailored training. Providing a detailed knowledge of the system, coupled with a comprehensive understanding of customer needs, will ensure a tailored and world-class service.
The ideal candidate will be passionate about showcasing their technical product knowledge in a customer-centric environment.
Main Responsibilities
* Provide first-class customer service tailored to each customer’s need.
* Plan, manage, and educate customers as they adopt and implement the product as their new invoice management system.
* Transfer customer learning and development experience into practical and focused product help material.
* Ensure the team is kept aware of the implementation milestones, the project atmosphere, and challenges.
* Consult with customers and design technical bespoke report specifications for the Development team.
* Be a mentor for the Implementation Specialists.
* Maintain full product knowledge of services and features available to customers by independent testing or organising collaborative team testing sessions.
* Perform user acceptance testing on new and enhanced features on both the mobile app and web portal products.
* Work as part of a busy operational team to deliver world-class customer service to all company stakeholders.
* Maintain and produce operational documentation to a high standard
* Responsible for Identifying, generating, and communicating product enhancement ideas to product development.
* Form part of the Service Delivery Senior team.
Essential Requirements
* Minimum of 2 years of Onboarding Project management experience or Application Support.
* Sound technical knowledge including but limited to SFTP, API, data processing.
* Experience in using data mining tools.
* Strong analytical and problem-solving skills.
* Excellent communication and customer skills.
Desirable Requirements
* Experience working within a high-pressured operational environment.
* Proficiency in all Microsoft Office applications and SQL database management systems.
* Experience in providing customer training on-site or online.
* Experience and knowledge of how to link business systems to improve business processes.
The ideal candidate will be passionate about showcasing their technical product knowledge in a customer-centric environment.
Main Responsibilities
* Provide first-class customer service tailored to each customer’s need.
* Plan, manage, and educate customers as they adopt and implement the product as their new invoice management system.
* Transfer customer learning and development experience into practical and focused product help material.
* Ensure the team is kept aware of the implementation milestones, the project atmosphere, and challenges.
* Consult with customers and design technical bespoke report specifications for the Development team.
* Be a mentor for the Implementation Specialists.
* Maintain full product knowledge of services and features available to customers by independent testing or organising collaborative team testing sessions.
* Perform user acceptance testing on new and enhanced features on both the mobile app and web portal products.
* Work as part of a busy operational team to deliver world-class customer service to all company stakeholders.
* Maintain and produce operational documentation to a high standard
* Responsible for Identifying, generating, and communicating product enhancement ideas to product development.
* Form part of the Service Delivery Senior team.
Essential Requirements
* Minimum of 2 years of Onboarding Project management experience or Application Support.
* Sound technical knowledge including but limited to SFTP, API, data processing.
* Experience in using data mining tools.
* Strong analytical and problem-solving skills.
* Excellent communication and customer skills.
Desirable Requirements
* Experience working within a high-pressured operational environment.
* Proficiency in all Microsoft Office applications and SQL database management systems.
* Experience in providing customer training on-site or online.
* Experience and knowledge of how to link business systems to improve business processes.
Job number 1576841
metapel
Company Details:
CMD Recruitment
Company size: 20–49 employees
Industry: Recruitment Consultancy
Established since 2004, CMD Recruitment is the leading independent recruitment consultancy in the South-West.We have a proven track record in the supp...