Are you a self-motivated, organised individual who thrives in a busy team?
Based in a friendly team environment you will play a crucial role to many customers by providing a technical telephone support service. This includes delivering first-line support, triaging and resolving complex customer enquiries promptly and efficiently. If a fault cannot be repaired over the phone, you will be responsible for ordering the parts required to repair and dispatching a technician within agreed service levels to the customer site.
This global company offers a dynamic and supportive environment alongside a great work atmosphere.
Hours: 37.5 hours per week, 8.30am - 5pm.
Hybrid working: 3 days in the office and 2 days at home.
Duties & Responsibilities of the Customer Support Advisor:
* Utilise troubleshooting and diagnostic skills to try to resolve technical problems
* Ensure all jobs raised for a technician visit have the correct parts forecasted
* Ensure that fault call visits are scheduled effectively, ensuring that all workload is allocated to maximise technician productivity and minimise costs, whilst meeting service level agreements
* Provide an efficient and effective telephone support service for customers
* Chase and investigate any issues regarding job completions
* Liaise with technicians, contractors, account managers and finance teams to resolve queries relating to service or sales orders
* Liaise with the customer regarding any delays in the processing and scheduling of fault calls.
What you will need to succeed as Customer Support Advisor:
* A self-motivated individual who displays initiative, a can-do attitude
* Enjoys working in a busy and challenging environment
* Shows resilience and tenacity everyday while delivering industry leading customer service
* Excellent communication and interpersonal skills, with the ability to build rapport and establish relationships with customers over the phone
* Strong organisational and time management skills to handle multiple tasks and deadlines effectively and achieving KPIs
* Ability to diagnose and solve problems using technical information such as equipment manuals and drawings
If you are interested in finding out more about this position, please contact Claudine for a chat or apply now.
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.