Repairs Planner * Job Type: Full-time. Permanent
* Hour of Work: Monday to Friday, 8am to 5pm
* Annual Salary: £25k - £32k (DOE)
* Location: Waltham Forest. Fully office based. 
We are seeking a dedicated Repairs Planner to join a family run contractor, providing exceptional repairs and servicing administration. This role and involves dealing with enquiries, liaising with tenants and clients, and ensuring a high level of customer satisfaction.
Day to Day of the role: * Handle telephone and email enquiries from tenants and clients professionally and promptly..
* Allocate daily workloads to engineers and make appointments for gas, electric, and plumbing jobs.
* Monitor progress of works, book further works, provide quotes, and ensure financial completion of jobs.
* Invoice jobs to the correct clients and distribute gas and electrical certification as required.
* Order parts in advance to ensure smooth service delivery and minimise recall access rate.
* Confirm appointments to reduce no access rate and log parts for easy pick-up.
* Reach KPIs and SLAs in line with business contracts and perform other duties as needed.
Required Skills & Qualifications: * Experience within a customer service
* Experience in social housing 
* Strong organisational and communication skills.
* Ability to work under pressure and meet deadlines.
Benefits: * Company events.
* Company pension.
* Free parking onsite.
* 20 days annual leave + 8 bank holidays.
To apply for the Repairs Planner role, please submit your CV today. Immediate start for right candidate.