Exciting opportunity for a Finance Software Support Consultant to join our client an IT Company located in Huddersfield on a full-time, permanent basis.
The Software Support Consultant you will be involved in the investigation and resolution of both customer and internal support requests in relation to accounting, payroll and other software, ensuring all obligations are met.
IT Support Technician Position Overview * Accurately update database records as required with all interaction
* Maintain client confidentiality and security at all times
* Investigate and monitor customer issues and test new software releases
* Remote access client computers
* Assisting with installation or software issues
* Facilitate management of tickets in a priority manner
* Maintain documentation for help guides and standard operation procedures
* Update client on progress
IT Support Technician Position Requirements * AAT qualification or equivalent is desirable
* Experience in accounts and payroll software
* Excellent communication skills
* Good relationship skills to rapidly establish rapport with customers and other professionals
* Knowledge of other accounting and payroll Systems, e.g., Sage Accounts or Payroll
IT Support Technician Position Remuneration * £24,000 - £30,000 per annum
* 8:15am - 5:15pm
* 22 days annual leave + bank holidays
* Attendance bonus
* Onsite parking
Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.