Customer Service and Sales Executive Hiring Immediately
other jobs Placed App
Added before 31 Days
- England,London
- full-time
- Competitive salary
Job Description:
## **Company:**
Finning (UK) Ltd
## **Number of Openings:**
1
## **Worker Type:**
Permanent
## **Position Overview:**
We are seeking a dynamic Customer Service & Sales Executive to join our
established Parts Direct team. Your primary goal will be to embody Finnings
commitment to consistently exceptional customer experiences across all parts
ordering channels. At the forefront of our Parts department, you will
skillfully handle incoming inquiries, understand customer needs deeply and
efficiently guide them to resolutions. Additionally, you will be instrumental
in generating new business by leveraging your deep understanding of our
products and services to engage potential customers, fostering relationships
that translate into sales opportunities and further expanding our market
presence.
Your role will be pivotal in maintaining professional and effective
communication, and in proactively seeking opportunities to connect customers
with additional contact channels.
## **Job Description:**
**Major Job Functions:**
* Provide best in class service for a seamless transaction, ensuring that you deliver an excellent customer experience that earns loyalty.
* To achieve 80% NPS score by consistently answering 95% of customer calls within 20 seconds and responding to emails within a 2 hour window.
* Fully engage with customers on every call to ensure that we understand what the customer needs, and successfully identifying the right route for the call to take – actively and effectively transferring each call to Call level II and Call level III Advisors.
**Benefits:**
In addition to a competitive salary, 25 days holiday, life insurance, up to 7%
pension, and access to the companys share scheme, you will benefit from:
* Enhanced maternity and paternity packages
* Health Cash Plan
* Family-friendly policies to support working parents
* Support from a team of 40+ Mental Health first-aiders
* Employee wellbeing solutions
* Electric car scheme (UK)
* The opportunity to support your charity of choice via Give As You Earn
* Length of service or recognition awards
**Specific Skills:**
* Customer service and relationship building skills
* Ability to handle volume calls in a professional customer focused manner – ability to multitask
* Influencing, looking for upsell and cross sell opportunities
* Agile, adaptable and flexible in a dynamic environment is key to ensure the success of Parts Direct
* Strong sense of care for our customers, ensuring they receive the best experience from the Parts Direct team
* Excellent listening and communication skills are essential
* Ability to record accurate data essential
* Results aware, driven with the ability to hold self-accountable to contributing to company targets
* IT skills, good ability with Microsoft packages and competent in the use of current Finning business systems (desirable)
* Ability to navigate and update a CRM Sales System
**Knowledge:**
* Knowledge of or an interest in mechanical components and functionality (Caterpillar Knowledge desirable)
* Awareness of parts supply chain processes
* Previous call handling experience but not essential
**Education & Experience:**
* Customer service experience
* Educated to GCSE standard
* Understanding of the Engineering and Power Industry
.
At Finning, we prioritize creating a diverse and inclusive environment. We are
proud to be an equal opportunity employer, and we actively encourage all
individuals to express themselves and achieve their full potential. As a
company, we continuously strive to enhance our outreach to individuals of all
backgrounds and identities. We do not discriminate against applicants based on
gender identity, race, national and ethnic origin, religion, age, sexual
orientation, marital and family status, andor mental or physical
disabilities. Furthermore, Finning is committed to collaborating with and
providing reasonable accommodations adjustments to individuals with
disabilities. If you require an adjustmentaccommodation at any point during
the recruitment process, please inform your recruiter.
Finning (UK) Ltd
## **Number of Openings:**
1
## **Worker Type:**
Permanent
## **Position Overview:**
We are seeking a dynamic Customer Service & Sales Executive to join our
established Parts Direct team. Your primary goal will be to embody Finnings
commitment to consistently exceptional customer experiences across all parts
ordering channels. At the forefront of our Parts department, you will
skillfully handle incoming inquiries, understand customer needs deeply and
efficiently guide them to resolutions. Additionally, you will be instrumental
in generating new business by leveraging your deep understanding of our
products and services to engage potential customers, fostering relationships
that translate into sales opportunities and further expanding our market
presence.
Your role will be pivotal in maintaining professional and effective
communication, and in proactively seeking opportunities to connect customers
with additional contact channels.
## **Job Description:**
**Major Job Functions:**
* Provide best in class service for a seamless transaction, ensuring that you deliver an excellent customer experience that earns loyalty.
* To achieve 80% NPS score by consistently answering 95% of customer calls within 20 seconds and responding to emails within a 2 hour window.
* Fully engage with customers on every call to ensure that we understand what the customer needs, and successfully identifying the right route for the call to take – actively and effectively transferring each call to Call level II and Call level III Advisors.
**Benefits:**
In addition to a competitive salary, 25 days holiday, life insurance, up to 7%
pension, and access to the companys share scheme, you will benefit from:
* Enhanced maternity and paternity packages
* Health Cash Plan
* Family-friendly policies to support working parents
* Support from a team of 40+ Mental Health first-aiders
* Employee wellbeing solutions
* Electric car scheme (UK)
* The opportunity to support your charity of choice via Give As You Earn
* Length of service or recognition awards
**Specific Skills:**
* Customer service and relationship building skills
* Ability to handle volume calls in a professional customer focused manner – ability to multitask
* Influencing, looking for upsell and cross sell opportunities
* Agile, adaptable and flexible in a dynamic environment is key to ensure the success of Parts Direct
* Strong sense of care for our customers, ensuring they receive the best experience from the Parts Direct team
* Excellent listening and communication skills are essential
* Ability to record accurate data essential
* Results aware, driven with the ability to hold self-accountable to contributing to company targets
* IT skills, good ability with Microsoft packages and competent in the use of current Finning business systems (desirable)
* Ability to navigate and update a CRM Sales System
**Knowledge:**
* Knowledge of or an interest in mechanical components and functionality (Caterpillar Knowledge desirable)
* Awareness of parts supply chain processes
* Previous call handling experience but not essential
**Education & Experience:**
* Customer service experience
* Educated to GCSE standard
* Understanding of the Engineering and Power Industry
.
At Finning, we prioritize creating a diverse and inclusive environment. We are
proud to be an equal opportunity employer, and we actively encourage all
individuals to express themselves and achieve their full potential. As a
company, we continuously strive to enhance our outreach to individuals of all
backgrounds and identities. We do not discriminate against applicants based on
gender identity, race, national and ethnic origin, religion, age, sexual
orientation, marital and family status, andor mental or physical
disabilities. Furthermore, Finning is committed to collaborating with and
providing reasonable accommodations adjustments to individuals with
disabilities. If you require an adjustmentaccommodation at any point during
the recruitment process, please inform your recruiter.
Job number 1585529