Complaints and Insight Officer
other jobs Novax Recruitment
Added before 24 Days
- England,London,Greater London,Sutton
- full-time
- £15.00 - £16.00 per hour
Job Description:
Complaints and Insight Officer
Sutton
£15 per hour
Full Time Contract
Novax Recruitment is actively seeking a Complaints and Insight Officer based in Sutton. This is a contract role working full time.
The job:
* Be responsible for supporting the clients complaints improvement project and the steps required to meet the Housing Ombudsman complaints handling code and new LGSCO complaints handling code.
* Be involved in the interrogation of past and current complaints data for errors, corrections, themes, intelligence, insights and benchmarking to provide feedback to the Customer Care team and Project Board.
* Provide administrative support to the project board, produce ad hoc and support planned reports as requested.
* Interrogate data to identify trends, risks, themes for reporting and for service improvement.
* Support the Complaints Project Board including some preparation of Board materials, note taking, drafting minutes and taking forward action points.
The candidate:
* Experience in a similar role essential.
* Experience writing and drafting reports.
* Experience in improving complaint procedures in line with policies and handling codes.
* Public sector experience/housing sector experience preferred.
How to apply:
Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on
Sutton
£15 per hour
Full Time Contract
Novax Recruitment is actively seeking a Complaints and Insight Officer based in Sutton. This is a contract role working full time.
The job:
* Be responsible for supporting the clients complaints improvement project and the steps required to meet the Housing Ombudsman complaints handling code and new LGSCO complaints handling code.
* Be involved in the interrogation of past and current complaints data for errors, corrections, themes, intelligence, insights and benchmarking to provide feedback to the Customer Care team and Project Board.
* Provide administrative support to the project board, produce ad hoc and support planned reports as requested.
* Interrogate data to identify trends, risks, themes for reporting and for service improvement.
* Support the Complaints Project Board including some preparation of Board materials, note taking, drafting minutes and taking forward action points.
The candidate:
* Experience in a similar role essential.
* Experience writing and drafting reports.
* Experience in improving complaint procedures in line with policies and handling codes.
* Public sector experience/housing sector experience preferred.
How to apply:
Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on
Job number 1589225
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Company Details:
Novax Recruitment
Our ability to support our clients growth and source great people as strategic advisers is dependent on a thorough grasp of the industries in which th...