### Description

**About The Role
**

This role is responsible for the general day-to-day running of the Ocean Spas
reception desk and treatment booking system. You will be working as part of a
team to ensure a smooth running and professional operation of the Spa at all
times. You will follow spa protocols to book the spa experience and treatments
and requires strong administration skills. You will receive training to be
give professional advice and promote available treatments with a focus on re-
booking where possible. If things dont quite go right, be ready to resolve
problems speedily and with empathy in a way that will ensure guests remember
their holiday for all the right reasons, resulting in positive guest
satisfaction and improvement to the overall guest experience.

**Typical Working Hours** : This is a permanent role, paid fortnightly,
covering 35 hours per week- either 9am-6pm or 10am-7pm 5 days over 7 including
weekends and bank holidays.

### About You

We are looking for someone who naturally thrives in a chatty customer service
environment, with strong administration and communication skills predominantly
using Microsoft Office and who demonstrates a positive attitude even when
working under pressure. Training will be given for all in-house training
systems.
We are looking for someone with a problem-solving attitude to really wow our
guests with superior service at the point of booking and enquiries. You should
also have a curious mindset and not be afraid to challenge the status quo and
have attention to detail, with the ability to communicate at all levels.

Live in accommodation may be available for those aged 18 and over and if
relocating to the area.

### About Butlins

At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload!
For over 80 years we’ve been delighting hundreds of thousands of guests each
year, whether on a non-stop action family break or our epic Adult only Big
Weekenders.

Ask any of our team, past and present, and one of the best things they’ll say
about working at Butlin’s is our culture! We’re all about providing our guests
with an Altogether More Entertaining and Fun Break, brought to life through
our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get
Stuck In and where the team genuinely Cares For Each Other – this could be the
perfect fit for you.

There has never been a more exciting time to join Butlin’s!