Pure are working with a specialist financial services business based in the Brentwood who  are currently recruiting for a Collections Consultant to join their specialist team of customer focused collections specialists.

Day to day duties and responsibilities will include:
* To liaise with all customers including those up to date and in for the collection of outstanding mortgage and loan repayments.
* Maintain a high quality of customer service through communication and negotiation, using appropriate methods and tools available to facilitate the rehabilitation of customer’s accounts.
* Each customer is an individual with their own specific circumstances, the Collector will be a highly motivated individual 
* To monitor term expired accounts monthly and where relevant refer through to senior management customer review group for further consideration of next steps
* Work with customers to understand their financial circumstances and using this information to agree realistic and sustainable arrangements.
* Dealing with incoming calls and making outgoing call for collections area.
Skills & Experience Required:
* Ideally to have worked in similar collections role within Financial Services
* Ability to listen, empathise, negotiate, and inspire confidence
* Good communication skills, both verbal and written
* Interpret and respond clearly and effectively
* Time Management skills
* Work as part of a team
Hybrid working 2 days in office, 3 days at home.

If you’re highly interested in the role and have the relevant skills & experience please contact Laura at Pure or apply now!