* Office based in Newport
* Hybrid working available - 4 days working from home
Client Details
This company is a well-established, mid-sized professional services firm based in Newport. They offer a diverse range of services and have a reputation for delivering excellent customer service and building long-term relationships with their clients.
Description
* Contribute to the delivery of a high-quality Finance Service to multiple clients
* Managing payroll overpayments and Staff Debt services with sensitivity, often involving the management of complex and personal information with integrity
* Management of staff debt services
* Liaise confidently with internal stakeholders/colleagues to ensure cases are brought to a satisfactory conclusion.
* Resolve queries and escalate accordingly.
* Maintain records for audit purposes.
* Support line management with any additional tasks as and when required.
Profile
* Excellent communication skills and experience of being able to deal with the management of casework, queries and policy issues, leading to the resolution of exceptions.
* Ability to work to strict deadlines and follow detailed policy documents.
* Excellent organisational skills, with attention to detail, accuracy and good problem-solving skills.
* Experience of dealing with difficult conversations
* Effective team player and work equally as well on their own.
* Experience of providing a high-quality customer service, which creates confidence and trust
Job Offer
* £12ph
* 1 day in office
* Onsite parking
* Long term temp work