This is an exciting opportunity for an immediately available Credit Controller to join an established organisation in Witney, Oxfordshire on a temporary ongoing basis to start as soon as possible.
Client Details
The client is widely recognised within their field, with a global presence. The site is close to local amenities, has on-site parking and hybrid working is available with 2 days in the office and 3 from home.
Description
The Credit Controller will be responsible for:
Collections
*Develop and maintain effective working relationships with the sales organisation and customers to enhance collection efforts while ensuring repeat business
*Reduce outside collection and bad debt expense
*Chasing debts by phone/email
*Initiate contact with business units & customers, and follow up as needed to obtain commitments for payment or unfulfilled customer payments
*Maintain open communication with customer and field personnel to promote future business opportunities
*Develop and maintain effective working relationships with the sales organisation and customers to enhance collection activity
*Monitoring and control of debt/Aged debt overview: ensuring agreed terms are adhered to by customers
*Provide management accurate and timely reports on the status of collection of collection activity
*Maintain both physical and digital records to support collection activity. This will include but not limited to: Collection notes, emails, customer responses and follow-up activities
*Document customer commitments for payment
*Document and communicate customer disputed items or complaints
*Order release: ensuring conditions are met to confirm the release diligently requiring good judgement, following order release process flow
*Query management: to be addressed with customer service/sales and solved promptly to keep customer’s satisfaction and identify any root causes preventing re-occurrences
*Month End Aged Debt reporting, including monthly review calls liaising with Finance Directors, Sales/Business Managers
Cash Allocation
*Initiative to contact store and other stakeholders to obtain clarification on payment information to resolve issues and apply payments accurately
*Timely and accurate cash application of payments
*Identify and properly code deductions / overpayments by customers
*Document customer commitments for payment
*Keep records of all information
*Advise credit personnel of corrections requested by customer and assist field personnel in resolving account variances by application of POS corrections and edit of electronic chargeback logs
*Cash allocation: ensuring the cash is allocated daily and accurately to maintain up to date ledgers, requiring attention to detail for multiple currencies
*Maintenance of the Sales ledger/Treasury/GL
Credit Review / Audit Management
*Establishment of credit terms and limits/Account Review/Customer Master Setups for new customers or increased business on existing accounts considering the risk involved
*Assessment of credit risk/Credit Risk Review
*Processing of credit notes/debit notes and rebates once these have been authorised on the respective portals
*Month End Aged Debt reporting preparation of the files.
Profile
The Credit Controller will be/have:
*Experience in a similar role
*Experience applying comprehensive credit principles and practices
*Experience balancing and reconciling accounts
*Excellent knowledge of Microsoft Office based program - Outlook, Word, Excel
*Fluent in English (other European languages are an advantage but not essential)
*Experience using Financial system/s
*Immediately available
Job Offer
*Hybrid working
*On-site parking
*A chance to gain skills in an established organisation
*Immediate start
*A site close to local amenities