This ongoing temporary assignment is based in East London - Is full time and is hybrid 3/2
Student Support Officer * Annual Salary: £20.91 - 23.00
* Location: East London
* Job Type: Full-time, Indefinite Appointment
We are seeking a dedicated Student Support Officer (SSO) to join our Business and Management Centre at a leading university. The SSO will play a pivotal role in delivering one-to-one student support, focusing on academic regulatory information, module choice information, and pastoral support. This role requires close collaboration with the Teaching & Learning teams, the Student Engagement Manager, and Senior Tutors to ensure the well-being and academic success of our students.
Day to Day of the role: * Actively engage with the professional advisory system to promote student support services.
* Liaise with Programme Directors, Senior Tutors, and the Associate Dean (Education) to identify and intervene in areas requiring student support.
* Foster strong student engagement and effective operation of Student Staff Liaison Committees.
* Lead the recruitment and training of student course representatives and ambassadors.
* Address welfare and academic matters by contacting students, scheduling appointments, and conducting face-to-face meetings.
* Document referrals and actions taken to ensure student support needs are met, either directly or through appropriate channels.
* Maintain regular contact with students resitting out of attendance to support their academic advice needs.
* Guide students to central services and support tutors for additional assistance.
* Analyse data sets to support student engagement and attainment initiatives.
* Participate in welcome week activities, open days, and UCAS events to enhance student engagement.
* Develop action plans in response to student surveys, with a focus on inclusivity and diversity.
* Implement strategies to improve student retention and success within the School.
Required Skills & Qualifications: * Proven experience in a student support role within higher education.
* Strong understanding of academic regulations and pastoral support mechanisms.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Proficient in data analysis and reporting.
* Familiarity with higher education support services and resources.
* Commitment to professional development and staying informed on issues affecting students in higher education.