Guest Experience Administrator
* Job Type: Full-time
* Location: West End, London
* Working Hours: Monday – Friday, 9:30am – 5:30pm
My client, a national real estate company based in the West End are recruiting for Guest Experience Administrator. The Guest Experience Administrator will provide exceptional front-of-house service and operational support at our prestigious real estate company. This role is a fantastic opportunity for an experienced Administrator to be the face of the company.
Day to Day of the role:
* Serve as the service ambassador, through high-level engagement with all parties.
* Deliver memorable front-of-house experiences to employees, occupiers, clients, and guests, including professional and courteous meeting and greeting.
* Manage calendar and room bookings, set up and manage meeting rooms as required, including arranging lunch orders.
* Respond to service requirements of employees and visitors, promoting high satisfaction levels.
* Maintain the highest standard of management and cleanliness within the reception and meeting rooms.
* Implement outstanding reception procedures, including key handling, post management, scanning cheques, overseeing reception inquiries, managing bookings, and stock checks of office supplies.
* Report service failures and manage their resolution, including progress updates and ticketing process management.
* Assist with Health & Safety evacuations and emergency procedures.
* Monitor statutory and internal compliance, adhering to policies and procedures
If you are passionate about providing an outstanding guest experience and have the skills required for this role, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.