Job Title: Boutique AssistantJob Mission: As an Ambassador of the Maison, the Boutique Assistant plays a vital role in delivering exceptional client service and ensuring a seamless experience within the boutique. Responsible for welcoming clients, managing wait times, and assisting the Sales Associates, the Boutique Assistant also supports daily boutique operations and maintains a pristine boutique environment, including stockroom management and non-value orders. Key Responsibilities: 1. Client Welcoming & Waiting Time Management * Welcoming Clients: * Uphold the Maison’s image with a professional and courteous demeanor.. * Provide an exceptional client experience with the highest degree of courtesy and professionalism.. * Greet and welcome clients upon their arrival in the boutique.. * Thank clients warmly upon their departure.. . * Waiting Time Management: * Manage client wait times through a dedicated app.. * Guide clients to waiting areas and ensure their needs are being addressed.. * Offer information and storytelling about the Maison and provide boutique tours to interested clients.. . * Client Flow & Orientation: * Answer client queries and assess their needs for further assistance.. * Direct clients to the appropriate department or representative.. * Ensure smooth client flow within the boutique.. . 2. Sales Assistance * Fetch and return items for Sales Associates.. * Discreetly assist with tasks during sales interactions.. * Coordinate between Sales Associates and the Stock team.. * Handle gift wrapping and manage the packaging area.. * Escort clients to the door upon departure.. * Provide advice on fragrances and other boutique items when needed.. 3. Non-Value Goods & Stockroom Management * Order non-value goods and supplies essential for sales, stock, and hospitality.. * Organize and optimize the stockroom (non-value items only).. * Receive deliveries of non-value goods and other necessary supplies.. 4. Boutique Environment Management * Maintain an impeccable boutique environment at all times.. * Ensure appropriate background music and olfactory atmosphere within the boutique.. * Ensure windows, counters, and boutique areas are in pristine condition, including housekeeping duties.. 5. Daily Boutique Operations * Adhere to all Maison, group, and boutique policies, procedures, and guidelines.. * Participate in boutique inventories and price labeling.. * Assist with opening and closing operations, including setup and breakdown.. * Help implement visual merchandising guidelines.. * Maintain strong communication and take the initiative in addressing tasks.. * Show flexibility, availability, and a strong team spirit in the workplace.. Skills & Competencies: * Excellent client service and communication skills.. * Ability to take initiative and be proactive in daily tasks.. * Strong organizational skills for stockroom management and boutique operations.. * Ability to work flexibly and as part of a team.. Join an excellent boutique team to embody the values of the Maison and contribute to delivering a luxurious and memorable experience for each of our clients. Group Video Interviews are being arranged immediately – please apply as soon as possible with your CV to be booked in. 360 Talent London are a boutique recruitment firm, specialising in the high end retail & ecommerce sector. Follow us on LinkedIn, Instagram and Facebook to stay updated with all of our latest job opportunities!