Optical Assistant
other jobs Zest Business Group
Added before 2 Days
- England,North West,Lancashire,Lancaster
- full-time
- £23,490 per annum
Job Description:
A leading Optical manufacturer based in the Lancaster area are looking for a full time Customer Service Advisor.
They supply high quality optical lab services into Opticians all across the UK, specialising in glazing, surfacing and tinting
Optical Customer Service Advisor- Role
* Head office based role
* Provide customers with a variety of solutions, support and information at the time of interaction. Topics include order chase, order place, order queries, stock issues, technical, resolve EDI queries, deliveries, pricing and promotion.
* Deliver Customer call backs to agreed timeline
* Log all calls received or made
* Accurately and precisely enter/process orders, POS and credits same day, applying knowledge of products
* Expedite urgent orders
* Resolve technical issues using help desk function if necessary
* Contract account managers with any account related issues
* To build long term relationships with our customer & to build rapport on every customer touch point
* Any other departmental function as directed by the Manager
* Liaise with other departments
Optical Customer Advisor - Requirements
* 1+ years experience of working as an Optical Assistant
* Excellent understanding of customer service
* Ability to develop relationships
Optical Customer Service Advisor - Benefits
* Base salary £23,490
* Monday to Friday - 9am to 5pm
* 20 days holiday plus bank holidays
* Become part of the Employee Ownership team after 6 months
To avoid missing out on the opportunity please follow the ’Apply Now’ link and we will be touch as soon as possible.
They supply high quality optical lab services into Opticians all across the UK, specialising in glazing, surfacing and tinting
Optical Customer Service Advisor- Role
* Head office based role
* Provide customers with a variety of solutions, support and information at the time of interaction. Topics include order chase, order place, order queries, stock issues, technical, resolve EDI queries, deliveries, pricing and promotion.
* Deliver Customer call backs to agreed timeline
* Log all calls received or made
* Accurately and precisely enter/process orders, POS and credits same day, applying knowledge of products
* Expedite urgent orders
* Resolve technical issues using help desk function if necessary
* Contract account managers with any account related issues
* To build long term relationships with our customer & to build rapport on every customer touch point
* Any other departmental function as directed by the Manager
* Liaise with other departments
Optical Customer Advisor - Requirements
* 1+ years experience of working as an Optical Assistant
* Excellent understanding of customer service
* Ability to develop relationships
Optical Customer Service Advisor - Benefits
* Base salary £23,490
* Monday to Friday - 9am to 5pm
* 20 days holiday plus bank holidays
* Become part of the Employee Ownership team after 6 months
To avoid missing out on the opportunity please follow the ’Apply Now’ link and we will be touch as soon as possible.
Job number 1608333
metapel
Company Details:
Zest Business Group
Company size: 11-50 employees
Industry: Staffing and Recruiting
Zest Business Group is the parent company for four highly specialised recruitment arms: Zest Dental, Zest Optical, Zest Medical, & Zest Scientific.
W...