IM&T Duty Engineer
Agency Reference Number: J83816
Venn Group is currently working with an NHS Trust based in London to recruit a Duty Engineer who will be responsible for providing 24/7 technical support alongside a team of Engineers.  
Salary: £41K per annum  
Location: London
Shift patterns that cover Monday – Sunday
Job Responsibilities:
* Provide initial response, triage and support for the resolution of technical issues including problem identification and resolution 
* Provide ongoing monitoring and checking of critical systems to resolve issues before they escalate to the point of impacting service quality
* Investigate and resolve potential complex technical issues
* Manage sensitive data, including user account information
* Analyse, investigate and resolve radio, telephony, voice recording and network related issues in accordance with standard guidelines
* Liaise with external suppliers for hardware maintenance and repair of equipment
The ideal candidate will have:
* Hands on experience of managing multiple incidents and user escalations on a busy service desk  
* Advanced knowledge of Microsoft Office Suite including Active Directory
* Experience troubleshooting hardware faults (PCs, peripherals and Audio Visual technologies)
* Experience of building and deploying equipment and supporting end users
If you are interested in this role, please contact Renay Demoore on or .
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.