An expanding Loss Adjusting Division of a Major Claims Management business seeks to appoint an experienced Property Claims Handler to join a growing team providing an award-winning Customer Service to their Property Insurance Policyholders.
You will be working in a fast-paced environment and be part of a friendly team who are driven and motivated, if you are a good listener, enthusiastic and genuinely want career progression this is an excellent opportunity for you.
Duties:
*Manage the claims process with a customer focus
*Be at the forefront by liaising with policyholders who would like to make a claim for property damage (Buildings and Contents) resulting from all general perils (fire, flood, storm, escape of water, accidental damage, theft etc.)
*End to end handling of claims domestic & commercial policies within defined delegated authority limits and processes
*Act as the Insurer, taking incoming first notification of losses direct from the customer
*Validating policy cover
*Triage customers claims for validation and proactively manage the customer journey throughout the claims lifecycle
*Negotiate settlements
*The role is fast-paced, telephone biased where you will support the wider physical and virtual teams
Key responsibilities:
*Register all new claims accurately
*Proactively manage a caseload of losses, setting customer expectations
*Assist with enquiries, liaising both verbally and written
*Work closely with the team, providing support/assistance when required
*Work to achieve all KPI’s and deliver a first-class service
*Manage complaints
*Undertake Virtual desktop assessments and assist with building schedules of repair, using repairs strategy.
*Identification of Fraud and Recoveries
About you:
*Enjoy working in a fast-paced environment
*A team player who is a good listener, empathetic and good at turning negative situations into positives
*Property Claims Handling experience (Buildings & Contents)
*Excellent knowledge, experience of understanding and being able to interpret policy wordings for a number of different Insurance companies
*Exceptional communication skills, both verbal and written
*Thrive in a customer focused targeted environment
*Be supportive and proactive
*Always looking to progress and develop your skills