Location: West Ealing, W13
Salary: £11.44 to £14.50 per hour
Software: R4
Practice Size: 3 Surgeries
My client, a warm and family-oriented dental practice in West Ealing, is seeking a full-time Dental Receptionist to join their team. This role involves managing patient communication, scheduling appointments, handling billing and payments, and assisting with front-office tasks. They primarily serve an elderly patient base, so they’re looking for someone respectful, compassionate, and skilled in communication.
Key Responsibilities:
*Greeting and Welcoming Patients: Ensure all patients feel comfortable and valued from the moment they arrive.
*Appointment Scheduling: Efficiently manage appointments and coordinate with the dental team to optimize the daily schedule.
*Patient Record Management: Update and maintain accurate patient records using R4 software.
*Billing and Payments: Process payments, handle invoicing, and manage patient accounts in a timely and professional manner.
*Answering Inquiries: Respond to phone calls and emails, addressing patient questions and concerns with clarity and empathy.
*Supporting Team Operations: Assist the dental team with any front-office needs, including administrative tasks and patient paperwork.
*Maintaining Cleanliness and Organization: Keep the reception area organized and welcoming.
Experience: Prior experience in a dental reception role is preferred, but the current receptionist is available to provide training during her notice period.
If you’re committed to providing high-quality patient care and want to join a close-knit team, we’d love to hear from you!