We are looking for a Neighbourhood Safety and Enforcement Officer to join our team in Blackburn. In this role it will be your duty to enhance community safety and tackle anti-social behaviour. In this vital role, You will conduct thorough investigations of complaints, handle casework, and implement suitable legal measures to uphold tenancy conditions. Additionally, you will offer support to residents to foster a safe and harmonious living environment. Your responsibilities will include working closely with customers and partner agencies, applying a range of solutions to resolve tenancy issues effectively. You will prepare legal documentation, represent cases in court, and collaborate with teams to foster proactive community engagement.In this position, you will be responsible for overseeing the Lancashire area, delivering services in the Blackburn, Pendle, and Rossendale regions. This position offers a hybrid work model, which includes fieldwork, office attendance at least once a week for team collaboration, and approximately two days of remote work each week.We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.RequirementsOutline Of Key Responsibilities For the Neighbourhood Safety and Enforcement Officer... Investigate Complaints: Handle complaints related to anti-social behaviour and tenancy enforcement in line with the organisation’s policies and procedures. Apply Remedies and Solutions: Utilise a variety of approaches to provide sustainable solutions to cases of anti-social behaviour and tenancy-related issues. Stay Informed on Legislation and Policies: Keep up-to-date on relevant laws and policies affecting anti-social behaviour and tenancy matters, and identify opportunities to refer cases to relevant agencies while ensuring timely follow-up and feedback. Take Ownership of Cases: Manage cases responsibly and within agreed timelines, progressing them to resolution. This includes interviewing witnesses, conducting thorough investigations, collecting evidence, preparing cases for court, and supporting victims and witnesses throughout the legal process. Support Cross-Team Collaboration: Offer guidance to other teams to aid in resolving complaints and cases, as needed. Participate in Case Conferences: Attend or chair case conferences, ensuring accurate recording of minutes and that all relevant agencies and professionals remain updated on case progress. Build Partnerships: Develop and maintain proactive partnerships with external agencies, including the police, to enhance the effectiveness of the anti-social behaviour service. Engage in joint operations where required. Assist in Programme Development: Contribute to initiatives aimed at managing anti-social behaviour and promoting good citizenship, demonstrating a commitment to early intervention and creative approaches to achieve swift resolutions and avoid legal action where possible. Maintain Accurate Records: Ensure case files are accurately maintained and up-to-date, including the use of any required computerised systems. Provide clear written case reports, respond to formal enquiries, and produce reports and statistical information as needed. Act as a Professional Witness: Serve as a professional witness, when necessary, and make attempts to witness incidents of anti-social behaviour both during and outside normal office hours. We are looking for someone who has... A Full UK Driving Licence and Access to a Vehicle with Business Insurance Strong Communication Skills and a Positive, Can-Do Attitude, with experience in working directly with the public in challenging and complex situations, such as handling complaints and addressing anti-social behaviour concerns. Self-Motivation and Initiative: Capable of working independently as well as collaborating effectively within a team. Knowledge of Tenancy Dispute Solutions and Anti-Social Behaviour Management, understanding the range of options available to address these issues effectively. Customer-Focused Outlook, with a dedication to delivering high-quality service and maintaining a professional, supportive approach in all interactions. Proficiency in Computer Skills, including experience with Microsoft Office applications (Word, Excel, Outlook). Strong Written Communication Skills, with the ability to draft clear, professional letters and reports. BenefitsIn return, we are offering the successful candidate in Neighbourhood Safety and Enforcement Officer Role... Starting salary of £33,115.00 Annual pay scale increase 27 days holiday (rising to 32 over 5 years’ service) + bank holidays Hybrid working - This position offers a hybrid work model, which includes fieldwork, office attendance at least once a week for team collaboration, and approximately two days of remote work each week. In this position, you will be responsible for overseeing the Lancashire area, delivering services in the Blackburn, Pendle, and Rossendale regions. A flexible working environment, with a range of family friendly policies You will be working 37 hours per week, Monday - Friday. Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers. Wide range of technical, professional, and personal development training opportunities Attractive pension scheme - Including Local Government Pension Scheme (LGPS) Health and wellbeing benefits including access to GPs A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability. To view the full range of our award winning benefits click on the Employee Benefits Link THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!Please ensure you fully answer the questions on the application form.