CUSTOMER INSIGHT MANAGER (CX)
UP TO £70,000
LONDON
We’re working with leading healthcare insurance company who are looking to build out their CX function with a talent manager. You’ll have the chance to with a variety of quantitative and qualitative data and oversee VOC to come up with strategic insights to improve customer experience!
THE ROLE:
The Customer Insight Manager will have the following responsibilities:
*Utilise quantitative and qualitative data, and various other data sources to generate strategic insights
*Managed Voice of the Customer (VOC) program
*Helpe mentor and develop junior members of the team
*Present key insights to senior stakeholders, to enhance customer jounryes, advocacy and loyalty programmes
*Define and measure customer perception across all products and customer journeys
YOUR SKILLS AND EXPERIENCE:
The ideal Customer Insight Manager will have:
*Knowledge of quantitative and qualitative data
*The ability to lead key initiatives focus on customer experience
*A background in customer experience within an agency or brand environment
*Excellent communication skills
*Experience working across VOC trackers
le insights and recommendations, be able to paint a picture for less data literate stakeholders
THE BENEFITS:
*A salary up to £70,000
*Pension
*Hybrid working
Please register your interest by sending your CV to Jack Gould via the apply link on this page.