3rd Line Support Engineer
other jobs Ninetech
Added before 8 Days
- England,North West,Merseyside,Liverpool
- full-time
- £40,000 - £42,000 per annum
Job Description:
Job Title: 3rd Line Support Engineer
Location: Liverpool
Industry: Managed IT Solutions
Salary: £42,000 + Fantastic Benefits & Formal Training
Package
*Starting salary of up-to £42,000
*Formal Microsoft Training worth up-to £1,500 per year!
*21 Days’ Annual Leave + 8 Bank Holidays
*Professional & Personal Development Plans
*Work Pension Scheme
*Onsite parking
Company Overview
Our client is a growing Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to small and medium-sized businesses. As they continue to expand, they’re looking for an experienced 3rd Line Support Engineer to join their team and play a key role in delivering exceptional IT support, assisting with exciting projects and upgrading clients’ IT infrastructure.
The Role
As a 3rd Line Support Engineer, you will be responsible for delivering high-quality technical support, delivering infrastructure projects for clients, and acting as the senior escalation point. You will work across a variety of environments, providing infrastructure solutions that include servers, cloud, networks, backups, and telephony services. This is a hands-on role with a focus on delivering a wide range of complex rollout, refresh, and upgrade projects.
Key Responsibilities
*Provide technical support for server, network, and cloud infrastructure across multiple client sites.
*Troubleshoot and resolve issues related to hardware, software, and networking.
*Manage installations, upgrades, and migrations of client IT systems.
*Monitor system performance, ensuring reliability, security, and high availability.
*Implement infrastructure solutions that meet client needs, including on-premise, cloud, and hybrid setups.
*Assist with management & support of firewalls, backups, and disaster recovery.
*Document IT processes, configurations, and support procedures.
*Collaborate with clients and internal teams to provide proactive and reactive support, ensuring timely resolution of issues.
*Mentor and lead a 1st Line Support Engineer
Technical Requirements
*MSP experience
*Windows Servers, Active Directory, and VMware (or Hyper-V)
*Firewalls, switches, VPNs, and wireless networks.
*Microsoft Azure and Office 365 (Exchange Online)
*VEEAM, or similar backup technologies
*Intune or Autopilot
*SharePoint / Teams / OneDrive
*Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
*Strong communication skills, capable of working with both technical and non-technical stakeholders.
If you’re looking to step into a role which provides a blend of exciting project work and escalations, make sure you apply now!
Keywords: 3rd Line Support Engineer - Senior IT Engineer - IT Infrastructure - Managed IT Services - MSP - Azure - Cloud - Networking
Location: Liverpool
Industry: Managed IT Solutions
Salary: £42,000 + Fantastic Benefits & Formal Training
Package
*Starting salary of up-to £42,000
*Formal Microsoft Training worth up-to £1,500 per year!
*21 Days’ Annual Leave + 8 Bank Holidays
*Professional & Personal Development Plans
*Work Pension Scheme
*Onsite parking
Company Overview
Our client is a growing Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to small and medium-sized businesses. As they continue to expand, they’re looking for an experienced 3rd Line Support Engineer to join their team and play a key role in delivering exceptional IT support, assisting with exciting projects and upgrading clients’ IT infrastructure.
The Role
As a 3rd Line Support Engineer, you will be responsible for delivering high-quality technical support, delivering infrastructure projects for clients, and acting as the senior escalation point. You will work across a variety of environments, providing infrastructure solutions that include servers, cloud, networks, backups, and telephony services. This is a hands-on role with a focus on delivering a wide range of complex rollout, refresh, and upgrade projects.
Key Responsibilities
*Provide technical support for server, network, and cloud infrastructure across multiple client sites.
*Troubleshoot and resolve issues related to hardware, software, and networking.
*Manage installations, upgrades, and migrations of client IT systems.
*Monitor system performance, ensuring reliability, security, and high availability.
*Implement infrastructure solutions that meet client needs, including on-premise, cloud, and hybrid setups.
*Assist with management & support of firewalls, backups, and disaster recovery.
*Document IT processes, configurations, and support procedures.
*Collaborate with clients and internal teams to provide proactive and reactive support, ensuring timely resolution of issues.
*Mentor and lead a 1st Line Support Engineer
Technical Requirements
*MSP experience
*Windows Servers, Active Directory, and VMware (or Hyper-V)
*Firewalls, switches, VPNs, and wireless networks.
*Microsoft Azure and Office 365 (Exchange Online)
*VEEAM, or similar backup technologies
*Intune or Autopilot
*SharePoint / Teams / OneDrive
*Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
*Strong communication skills, capable of working with both technical and non-technical stakeholders.
If you’re looking to step into a role which provides a blend of exciting project work and escalations, make sure you apply now!
Keywords: 3rd Line Support Engineer - Senior IT Engineer - IT Infrastructure - Managed IT Services - MSP - Azure - Cloud - Networking
Job number 1664706