Are you a Travel Agency Manager or maybe looking to step into a management role? Our Hampshire based client is looking for a Retail Manager to join their team.
This is a challenging position requiring quick thinking and a flexible approach, working in a small and friendly team environment. We place customer service before short term profit, and you will use and apply your in-depth knowledge of the travel industry and longhaul market to the full, to provide our customers with the very best holiday experience.
The Job:
*Converting walk-in, web-driven, email and phone enquiries into bookings
*Sourcing, creating and booking travel itineraries.
*Managing and administering bookings through to holiday completion
*Maintaining customer contact from initial enquiry to holiday completion and beyond
*Working closely with UK tour operators and our overseas partners
*Managing a portfolio of regular group bookings (typically 5 - 20 people) to events worldwide.
*Representing the company at local shows and events
*Developing and implementing retail marketing strategies, including social media posting and website updating
*Controlling mountains of paperwork
Skills Required:
*In-depth knowledge of the longhaul market
*Extensive travel agency experience
*Direct customer sales and relationship building
*Creating tailormade itineraries
*Organising group travel
*Extensive travel in Asia, South Africa, Australia, and New Zealand
*Other specialist interests (e.g. skiing, sport) with travel business potential
*Proven record of converting leads into bookings
*Proven travel management experience
*Ability to inspire confidence in customers and suppliers.
*Enthusiastic and self-motivated team player
*Excellent organisational skills and attention to detail
The Package:
*£28,000 - £30,000
*Working hours Tuesday - Saturday
Interested:
*If you would like to apply for the above vacancy, please click ’APPLY’ or email your cv to