About Us: Join our dynamic Managed Service Provider (MSP), where innovation meets dedication! We pride ourselves on delivering top-tier IT solutions and support to businesses worldwide. Our team is composed of tech-savvy professionals who are passionate about transforming IT landscapes.
Role Overview: We are on the hunt for a seasoned Senior Application Support Analyst with over 5+ years of experience in supporting AWS and Azure applications. As a vital member of our remote team, you will play a key role in ensuring the seamless operation of our clients’ applications, providing expert troubleshooting, and delivering unparalleled customer service.
Responsibilities:
* Provide advanced technical support for AWS and Azure applications.

* Troubleshoot and resolve complex application issues.

* Collaborate with cross-functional teams to ensure application reliability and performance.

* Perform application monitoring and maintenance.

* Develop and implement support strategies and best practices.

* Document technical issues and solutions for knowledge base.

* Train and mentor junior support analysts.

Qualifications:
* 5+ years of experience in application support, with a focus on AWS and Azure.

* Proficiency in troubleshooting and resolving technical issues.

* Strong understanding of cloud infrastructure and services.

* Excellent communication and customer service skills.

* Ability to work independently in a remote environment.

* Relevant certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert) are a plus.