Job Opportunity: IT Support
Salary: £29,119 - £32,532
Working Hours: 37 hours per week
Location: Cambridge
Contract Type: Permanent, Full-time


Role Overview: Are you an IT professional looking for a dynamic and rewarding challenge? We have an exciting opportunity for a Desktop Analyst to join a busy and forward-thinking ICT team supporting multiple local authorities. In this role, you will play a key part in providing technical desktop support, working across a range of ICT systems to ensure efficient and effective service delivery to local council teams.
This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering high-quality IT support. You will be working as part of a collaborative, customer-focused team that provides a full range of services to users across multiple locations.
Key Responsibilities: *Second Line Support: Provide comprehensive technical support for desktop systems, working closely with the service desk team to troubleshoot, resolve and escalate IT issues efficiently and effectively.
*Customer Service Excellence: Deliver exceptional support to users across various sites, ensuring high levels of customer satisfaction and meeting service level agreements (SLAs).
*Collaboration and Teamwork: Work closely with other IT professionals, including Desktop Analysts, Team Leaders, and project teams to support day-to-day operations and contribute to ICT service improvements.
*Technical Expertise: Take ownership of more complex IT support queries related to desktops, operating systems, software, and hardware, providing solutions and guidance to end-users.
*Project Participation: Support and contribute to the delivery of various IT projects, bringing technical expertise and hands-on support to project work when required.
Role Requirements: As a Desktop Analyst, you will be responsible for handling a range of technical issues, supporting both office-based and remote working staff. Your technical expertise and ability to manage competing priorities will be essential in this fast-paced environment.
*Technical Skills: Solid understanding of Microsoft operating systems, desktop hardware, and software solutions.
*Service Desk Tools: Experience using Service Desk platforms for call logging and tracking.
*ICT Infrastructure: Practical knowledge of key systems such as Active Directory, Intune, and SCCM.
*IT Certifications: Ideally, you will have an NVQ Level 4 or higher in IT, or be working towards relevant qualifications such as MCSE or CompTIA certifications.
*Customer Focus: Strong communication skills and a proactive, customer-focused approach to problem-solving.
*Work Environment: Due to the nature of the role, you will need to be physically present at one of the key office locations in Huntingdon, Cambridge, or Cambourne for much of your work, though remote working options will be available for project work or learning activities.
Additional Information: *Working Hours: 37 hours per week, Monday to Friday (office hours 8:00 am - 5:30 pm). There is flexibility through a flex-time scheme.
*Driving Licence: A full UK driving licence and access to a vehicle are required, as you may need to travel between sites.
*Security Check: A baseline DBS check will be completed as part of the recruitment process.
Why Join? This is an excellent opportunity for a motivated IT professional to make a real impact within the public sector. By supporting local authorities, your work will directly contribute to the efficient running of essential services for local communities.
If you’re passionate about IT support, enjoy troubleshooting, and are eager to join a supportive team environment, we’d love to hear from you!