If you live and breath customer service, and are like a dog with a bone in your pursuit of
100% customer satisfaction, we want to hear from you.
Recruiting a Customer Service Manager to oversee the daily operations of the
customer service department.
The role will include:
*Processing and packing all website orders.
*Stock control: Liaising with our 14 stores on a daily basis.
*Developing quality control procedures.
*Managing telephone, email and web-chat enquiries.
*Managing all customer enquiries with a view to upselling and offering alternatives
*wherever possible.
*Managing TrustPilot reviews and responses. Setting and achieving customer
*satisfaction targets.
*Creating customer loyalty programs to increase revenue and improve client retention
*Handling customer returns, refunds and complaints, with the ability to stay calm at all times.
*Onboarding your colleagues to adopt a ’customer first’ policy across all brands, establishing customer service policies and procedures.
Ideally you will have a minimum one year’s experience in a web-based customer service role,
preferably within the Shopify e-commerce system, and with experience of using stock
databases.
FJewellery Limited is a fast growing jewellery company. In 2024 we have seen our turnover
grow by 65% and we have exciting plans for our four distinct jewellery brands, which
currently span 13 brick and mortar stores across the UK, with a flagship store in Central
London.
You will be stress free, positive minded, have the diligence to manage stock accounting
systems, be 100% customer orientated, and be eager to please.
You will be working with a small, close-knit team, in our Head Office in Holborn, London.