Team Leader
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Added before 7 Days
- England,East of England,Essex
- full-time
- £30,000 - £38,000 per annum
Job Description:
Our client, a freight forwarder is looking for a Team Leader to join their office in Langford.
Job Duties:
*To lead the team by example and ensure all Company policies and processes are being adhered to as per their specific authorisations and mutually agreed SOP.
*Ensure our AEO standard is met and maintained in accordance with Britannia documented procedures.
*Participate in monthly operations team meeting to discuss outstanding issues and upcoming pipeline of new clients and contract expectations.
*Manage calls with clients, resolving issues/queries promptly.
*Allocate workload to the team ensuring daily and weekly targets are met to minimise month end workload.
*Provide cover to support absence of other team leaders, team members and Operations Manager.
*Responsible for issuing and dividing the daily tasks to the team.
*Mentoring and cross training in all accounts
*Complete all monthly procedures for Customers/ Management.
*Take over/ resolve queries and issues to assist the team to achieve their targets and remain compliant as per HMRC guidelines.
*Assist with maintaining the Rota for out of hours cover.
*Holiday and absence authorisation and monitoring and carrying out return to work interviews, updating documentation and uploading to You Manage.
*Carrying out effective 1-2-1 meetings and appraisals with the team
*100% check on all documentation/entries being submitted according to Customs regulations, laws, and/or procedures.
*Stay abreast of changes in import and/or export laws.
*Request or compile necessary documentation to support your team.
*Advise customers on Customs-related matters.
*Confer with officials in various agencies to facilitate clearance of goods through Customs.
*Ensure the team are updating and maintaining eUCR Lists regularly.
*Out of hours working as an when required.
*Participate in any project teams for client work, or process and other change improvements.
Job Duties:
*To lead the team by example and ensure all Company policies and processes are being adhered to as per their specific authorisations and mutually agreed SOP.
*Ensure our AEO standard is met and maintained in accordance with Britannia documented procedures.
*Participate in monthly operations team meeting to discuss outstanding issues and upcoming pipeline of new clients and contract expectations.
*Manage calls with clients, resolving issues/queries promptly.
*Allocate workload to the team ensuring daily and weekly targets are met to minimise month end workload.
*Provide cover to support absence of other team leaders, team members and Operations Manager.
*Responsible for issuing and dividing the daily tasks to the team.
*Mentoring and cross training in all accounts
*Complete all monthly procedures for Customers/ Management.
*Take over/ resolve queries and issues to assist the team to achieve their targets and remain compliant as per HMRC guidelines.
*Assist with maintaining the Rota for out of hours cover.
*Holiday and absence authorisation and monitoring and carrying out return to work interviews, updating documentation and uploading to You Manage.
*Carrying out effective 1-2-1 meetings and appraisals with the team
*100% check on all documentation/entries being submitted according to Customs regulations, laws, and/or procedures.
*Stay abreast of changes in import and/or export laws.
*Request or compile necessary documentation to support your team.
*Advise customers on Customs-related matters.
*Confer with officials in various agencies to facilitate clearance of goods through Customs.
*Ensure the team are updating and maintaining eUCR Lists regularly.
*Out of hours working as an when required.
*Participate in any project teams for client work, or process and other change improvements.
Job number 1669173