Burman Recruitments goal is to build long-term partnerships with candidates and clients through a consultative and innovative approach. As a Customer Care & Compliance Specialist, you’ll play a key role in enhancing processes, ensuring compliance, and driving an exceptional customer experience.
What You’ll Do:
*Support our sales team and manage candidate and client onboarding/offboarding.
*Handle customer care inquiries across multiple platforms.
*Generate and distribute reports for the business.
*Ensure compliance throughout the customer journey.
*Oversee the contractor lifecycle and manage the Contractor Care Portal.
*Identify improvement areas and implement effective processes.
*Train team members on onboarding and compliance best practices.
*Draft and distribute new documentation and templates.
*Manage company Trustpilot & Google reviews.
*Liaise with suppliers and umbrellas for customer requests.
*Oversee logistics for welcome packs sent to new candidates.
*Collaborate with various departments to streamline processes.
*Contribute to content creation, events, and competitions.
*Address other ad-hoc needs to support our business.
Ideal Candidate Profile:
*Friendly, customer-first approach, always willing to go the extra mile.
*Creative, proactive, and an excellent problem-solver.
*Strong time management and process-oriented mindset.
*Curiosity and eagerness to learn.
*Experience in account management, payroll, recruitment, or Higher Education is advantageous.
*Familiarity with Salesforce or CRM systems is a plus.
Why Burman Recruitment?
Be part of a team dedicated to transforming education recruitment. We value initiative, support professional growth, and offer an environment where your ideas can make a real difference.
*28 days holiday (Plus bank holidays)
*Quarterly bonus scheme
*Dog friendly office
*Progression plans
*Team incentives
*Paid training
*2 days WFH after probation (Increased to 3 days at Senior level)
*A great work environment with a friendly team