Salary: £21850 + A performance review after 3 months probation, then a salary rise of up to 5% will be awarded every 4 months for the duration of the milestone training period (2 years). The salary rise is performance related. This is a great opportunity for someone who has recently finished A-levels or University or equivalent looking to kick start a career!
Hours: 9 - 5 (Mon to Fri).
Office based during training period, then optional hybrid (2 out of 5 WFH).
Job Purpose:
Working as part of a team, learning how to deliver high quality customer services to customers and other relevant third parties. To learn and handle all Administration relating to an insurance policy. Including:
*Quotations
*Policies
*Queries
*New Business
*Mid-Term Adjustments
*Renewals
*Cancellations
*Lapses
*Investigate data discrepancies
*Raising validation requests
*Handle queries from other departments
Key Responsibilities:
*Develop motor insurance and product knowledge
*Efficiently manage daily work flow in line with targets
*Provide excellent customer service via emails, live chats and telephone
*Dealing with incoming and outgoing calls
*Working flexibly within the team, assisting colleagues where necessary
*Respond to and take ownership of enquiries from customer, intermediaries and third party administrators
*Contacting Brokers with validation and various policy queries
Skills, knowledge and Experience:
*Previous office and customer service experience is desirable but not essential
*Good interpersonal and communications skills
*Comfortable speaking with customers over the phone and other third parties
*Good IT skills
*Ability to plan, prioritise and manage own workload
*Good attention to detail and ability to accurately record information
*Team player
*Driven by self-development