We’re seeking an IT Operations Manager to join our client’s dynamic team in London. This pivotal role combines hands-on technical expertise with strategic vision, supporting approximately 50 users in a SaaS-centric environment.
Location: Central London (3 days in office, 2 days WFH option) 
Key Responsibilities
*Manage and optimize the SaaS-based technology stack (Microsoft 365, SharePoint, Salesforce)
*Collaborate with the IT Managed Service Provider for 1st and 2nd line support
*Implement IT security strategies and policies with the security vendor
*Troubleshoot complex technical issues
*Contribute to IT roadmap development and strategic planning
Required Skills and Experience
*8+ years in an IT operations, role, preferably in a SaaS-heavy environment
*Strong knowledge of Microsoft 365 suite, SharePoint, and Salesforce
*Experience with Microsoft Cloud-based services (Entra, Intune, Autopilot)
*Strong Vendor management experience
*Must be hands on and be able to work stand-alone
*Excellent problem-solving, analytical, and communication skills
*In-depth knowledge of IT security best practices
*Excellent stakeholder management skills
Qualifications
*Degree in Computer Science, Information Technology, or related field
*Relevant IT certifications (e.g., ITIL, CISSP, PMP) preferred
Our Client Offers
*Opportunity to work with a leading ESG network
*Hybrid working model
*Excellent benefits
If this sounds like you, please apply with an updated version of your CV.