Client Support Specialist II
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Added before 19 Minutes
- England,London
- full-time
- Competitive salary
Job Description:
Job Purpose
ICE Data Services is looking for a dynamic Client Support Specialist to join our London-based team. This role is an integral part of our first-line support for the ICE Consolidated Feed product. The ideal candidate will possess a blend of strong technical skills and client-facing experience.
Responsibilities
*Deliver exceptional customer service experience to ICE Data Services’ real-time market data clients.
*Address client enquiries in an expeditious, thorough and professional manner.
*Resolve technical and market data content issue in the capacity of L1/L2 support, often in collaboration with other internal teams, and relay solutions effectively to clients.
*Collaborate closely with Product, Development, QA, and Sales teams to represent client needs and drive issue resolution.
*Demonstrate ownership of issues and keep the customer informed on the status of open enquiries requests.
*Develop a deep understanding of ICE Data Services market data products, IT architecture, and customer base.
*Identify opportunities to improve client experience and workflow.
Knowledge and Experience
*Bachelor’s degree
*2+ years of experience in a client- or business-facing support role, ideally within financial services or IT technology, with a strong preference for prior exposure to market data management and front office trading. However, candidates with relevant qualifications will also be considered.
*Essential:
*Commitment to customer service excellence, characterized by helpfulness, reliability, attention to detail, and professionalism.
*Excellent communication skills, both written and oral.
*Strong aptitude for analysis and technical troubleshooting
*In addition, the successful candidate will demonstrate several of the following competencies:
*Functional knowledge of financial markets, financial instruments, and market data
*Familiarity with software development lifecycle, best practices in IT service delivery
*Understanding of network and core computing concepts
*Proficiency in Unix commands for system navigation, file manipulation
*Scripting experience
Schedule
This role offers work from home flexibility of one day per week.
ICE Data Services is looking for a dynamic Client Support Specialist to join our London-based team. This role is an integral part of our first-line support for the ICE Consolidated Feed product. The ideal candidate will possess a blend of strong technical skills and client-facing experience.
Responsibilities
*Deliver exceptional customer service experience to ICE Data Services’ real-time market data clients.
*Address client enquiries in an expeditious, thorough and professional manner.
*Resolve technical and market data content issue in the capacity of L1/L2 support, often in collaboration with other internal teams, and relay solutions effectively to clients.
*Collaborate closely with Product, Development, QA, and Sales teams to represent client needs and drive issue resolution.
*Demonstrate ownership of issues and keep the customer informed on the status of open enquiries requests.
*Develop a deep understanding of ICE Data Services market data products, IT architecture, and customer base.
*Identify opportunities to improve client experience and workflow.
Knowledge and Experience
*Bachelor’s degree
*2+ years of experience in a client- or business-facing support role, ideally within financial services or IT technology, with a strong preference for prior exposure to market data management and front office trading. However, candidates with relevant qualifications will also be considered.
*Essential:
*Commitment to customer service excellence, characterized by helpfulness, reliability, attention to detail, and professionalism.
*Excellent communication skills, both written and oral.
*Strong aptitude for analysis and technical troubleshooting
*In addition, the successful candidate will demonstrate several of the following competencies:
*Functional knowledge of financial markets, financial instruments, and market data
*Familiarity with software development lifecycle, best practices in IT service delivery
*Understanding of network and core computing concepts
*Proficiency in Unix commands for system navigation, file manipulation
*Scripting experience
Schedule
This role offers work from home flexibility of one day per week.
Job number 1673809
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Company Details:
eFinancial Careers
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