An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.
As a Property Claims Handler you will:
*Answer incoming telephone calls and deal with incoming electronic instructions.
*Liaise with customers, clients, insurers via the telephone, email and in writing.
*Handle and resolve insurance related technical questions from clients.
*Monitor the progress of new and existing claims within strict deadlines.
*Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
*Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.
Experience required:
*Buildings/Property Claims handling experience cradle to grave - Essential
*Excellent customer services skills within a telephone environment - Essential
*Be able to work within a targeted environment - Essential
*Diary management experience - Essential
*Experience of booking and arranging appointments - Essential
*The ability to manage and prioritise own workload - Essential
*Experience of handling and dealing with challenging situations - Essential
*Experience of handling complaints - Essential
*Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact
Salary & Benefits:
*up to £28,000 per annum
*plus flexi benefits including 25 days holiday plus the option to buy additional
*support towards industry qualifications, retailer discounts etc.
*remote working