Benefits Service Manager
Contract - 6 months - potential to extend.
£450 - £530 er day
Hybrid working
Financial Service industry
Key Responsibilities
Management of Internal Invoicing Process
*Ensure all invoices are loaded, processed, and authorised on a timely basis.
*Collaborate with accounts payable and vendors to ensure prompt submission.
*Provide ad-hoc analysis on benefits spending and payments, along with regular reporting.
Event Coordination Support
*Support the team with event scheduling, including issuing employee communications.
*Prepare venues and ensure event materials are available across all locations.
*Host in-person events, such as assisting with Q&A sessions.
*Gather and analyse information on event participation.
*Coordinate scheduling and organisation of large vendor meetings.
Benefits
*Manage the Benefits escalation mailbox: *Monitor responses, track metrics, and ensure timely replies.
*Address basic benefits queries and provide appropriate responses.

*Develop and update Benefits FAQ documents.
*Update benefits booklets, policies, and intranet sites as changes occur.
*Liaise with third-party administrators to resolve benefits-related queries.
*Track benefits risks and issues on the internal risk log.
*Draft presentations and communications for employee distribution.
*Maintain the team communications plan, compile all communications, and create a calendar to share with stakeholders.
Skills Required
*Understanding of UK and Ireland benefit programs is desirable but not essential.
*Experience within large multinational or complex organisations.
*Strong numeracy skills, with proficiency in Excel.
*Highly organised with the ability to prioritise and manage a full workload.
*Proficient in Microsoft 365, with strong skills in Word (e.g., mail merge), PowerPoint, and Excel (basic formulas).
*Excellent written and verbal communication skills.
*Strong problem-solving ability with initiative to work independently.
*Team-oriented, with a collaborative approach to working within a team.