2nd Line Helpdesk Support|£26,000 - £30,000 | Chester (Hybrid)
Hiring for a 2nd Line Helpdesk Support for a global SaaS company in Chester. There are looking for someone to join the helpdesk, helping to ensure that the team meet their users’ expectations in providing support.
The role has a varied working pattern. Some weeks 5 days in the office, some weeks remote, with a varied team rota covering the hours between 6am and 6pm.
They are a social team with good technologies.
The Skills Needed
*Analyse and troubleshooting skills
*SQL knowledge
*Database administration knowledge
*Ability to creating and run SQL queries
*Customer Service skills with good communications in English, both verbal and written
*Knowledge in Operation and support for IOS, Windows and Android
Role:
*Technical Support
*Problem Diagnosis and Resolution
*Database Administration
*Customer Service
*Work closely with the 1st line support, hardware support and production teams
*Project Support
*Continuous Improvement
What You Will Get
*Salary - £26,000 - £30,000 Basic
*Hybrid Working - Very varied working pattern
Apply if interested