Solution Architect
*Salary Range: Up to £120k
*Hybrid Model: Mostly remote (ad-hoc travel to London expected 1-2 days a month)
*Sector: Consulting
About the Role:
My client, a leading UK-base IT Services & IT Consulting organisation is seeking a Solutions Architect who will be responsible for implementing and designing a CX One platform. In this role you will need to ensure that solutions you design are meeting the goals of the client. Your responsibilities will also include acting as a Technical Lead and taking ownership of the solutions designed, customising CX One’s capacity so the needs of the client are met.
Key Responsibilities:
*You will be required to gather client requirements in order to design CX One solutions
*Managing the design and implementation of CX One components,
*Leading cross-functional teams, guiding them through your solutions, ensuring that they are delivered within the planned time scale
*Stakeholder management
*Integration of CX One solutions with enterprise applications, including CRM and ERP
Candidate Technical Skills / Role Requirements:
*Proficient with CX One or similar customer experience platforms
*Demonstrable experience (7+ years) experience within a similar Solutions Architecture role
*Exceptional communication skill, being able to manage both internal and stakeholders
*An understanding of TOGAF principles
*Previous experience with PSTN, SIP trunking, SBC’s and IP Omnichannel
***Please note, this position may require evening and weekend work***
To be considered, please ensure you complete your application on the Computappoint website.
Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.