My client a leading law firm in the City are looking for a legal Credit Controller for a 6month FTC, you will play a crucial role in managing the Firm’s debtors while maintaining excellent client relationships. This position is ideal for someone who is dedicated to delivering high-quality services with a focus on client satisfaction and effective communication.
Day-to-day of the role: *Deliver consistent, high-quality services focusing on responsiveness, client satisfaction, and effective communication.
*Assist in developing and delivering products and services that meet client objectives and business needs.
*Implement process improvements to maximise efficiency and effectiveness.
*Develop and enhance relationships with clients through effective relationship management strategies.
*Enforce credit policies, including query resolution and management of bad/doubtful debt.
*Conduct daily debt reviews using the ARCS calendar to chase outstanding debt, ensuring all information is fully recorded onto the ARCS system according to best practice guidelines.
*Liaise with both external and internal clients to progress payment of invoices.
*Handle client queries, escalating to the Practice Group Team or Partner as required.
*Engage in discussions with the Practice Group team on debtor issues and maintain up-to-date bad and doubtful debt provisions.
*Work with the Debt Recovery Team to minimise overdue debt and perform account reconciliations to ensure correct allocation of funds received.
*Produce manual statements as required.
Required Skills & Qualifications: *Knowledge of credit control processes within a law firm.
*Familiarity with legal billing systems is beneficial.
*Proficiency in MS Excel and Word.
*Excellent written and verbal communication skills, confident with a professional telephone manner.
*Analytical skills to effectively resolve queries and show flexibility in approach.
*Enthusiastic about the role and keen to contribute to the team.
*Ability to work within given timeframes and anticipate likely workflows.
*Consistently produces accurate work.
*Experience in account management is preferable.
Benefits: *Competitive basic salary with annual reviews.
*Flexible, hybrid working policy.
*Generous bonus scheme.
*Up to 25 days holiday, rising to 28 days with service plus a holiday exchange scheme.
*Private medical insurance.
*Enhanced parental leave.
*Commitment to reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.