Role: Leasing Manager (£40,000 - £45,000 + 20% Bonus)
Location: New Build-to-Rent Scheme | Birmingham
Opening: Early 2025
Are you an experienced Leasing or Lettings Manager ready to make an impact on a brand-new, high-profile Build-to-Rent (BTR) scheme set to launch in Birmingham? We are seeking a dynamic Leasing Manager to lead a leasing team in a first-class BTR environment, delivering exceptional service, maximising occupancy, and achieving revenue goals. This role is perfect for candidates with a strong background in Build to Rent or Co-Living who are motivated to drive leasing performance, manage tenant relationships, and uphold the highest standards of customer service.
Key Responsibilities Operational and Compliance
*Manage tenant application processing and lease document approval.
*Oversee leasing operations to achieve occupancy and revenue targets, including renewals in line with the business plan.
*Collaborate with the Customer Service team to ensure seamless move-in processes, with units ready for immediate occupancy.
*Monitor market conditions, track competitors’ lease rates, and apply insights to maintain occupancy.
*Offer residents additional value-add services to enhance their living experience.
*Maintain a comprehensive understanding of tenancy expiry dates to optimise void management.
*Regularly report on leasing activities to stakeholders, highlighting occupancy, revenue, and any operational insights.
*Work with Customer Service and Facilities teams to deliver an outstanding arrival and departure experience.
*Tour and lease apartments to maximise occupancy and income.
*Build strong relationships with senior team members, stakeholders, and clients.
*Engage in continuous improvement by identifying and implementing operational enhancements.
People Management
*Lead a motivated, goal-driven leasing team alongside the management team to achieve and exceed performance targets.
*Oversee the recruitment, hiring, and training of new leasing staff, ensuring a high level of professionalism and customer service.
*Foster a supportive and ambitious work environment that values results and team achievement.
Customer Experience
*Prioritise an exceptional resident experience, aiming to make residents enthusiastic ambassadors for our community.
*Deliver a front-of-house experience that consistently anticipates and exceeds expectations.
*Handle complaints with empathy and celebrate successes with humility, supported by established procedures.
*Actively engage with residents, seeking feedback to ensure their continued satisfaction and identifying trends for continuous improvement.
Commercial and Estate Management
*Oversee the broader estate, including relationships with commercial tenants.
*Collaborate with the accounting team to ensure timely payments and financial oversight.
*Work closely with estate management to ensure smooth operations across the estate and foster positive relationships with all commercial tenants.
Qualifications and Skills *Significant experience in a Leasing or Lettings Manager role within the Build to Rent or Co-Living sector.
*Proven track record in managing teams, operations, and achieving occupancy and revenue targets.
*Exceptional customer service orientation, with a proactive approach to resident satisfaction and engagement.
*Strong understanding of the rental market and competitor activity to drive informed decision-making.
*Excellent communication and relationship-building skills across all levels of the organisation.
What We Offer *An opportunity to play a pivotal role in the launch of an exciting, new Build-to-Rent scheme in Birmingham.
*A collaborative, supportive work culture focused on growth, innovation, and delivering the best possible resident experience.
*Competitive salary and benefits package with opportunities for career progression.
Ready to join a high-performing team dedicated to reshaping the Build to Rent experience? Apply today to make a lasting impact in a role that combines people leadership, operational excellence, and exceptional customer service.